Home / Questions & Answers / Exchange and Refund Policy
MountProxies has very transparent policies for exchanging products as well as giving refunds to users under valid circumstances.
You are eligible for an exchange of a product if you:
You are eligible for a refund if:
In case you classify under either of the above cases, please contact the MountProxies support team through direct chat. We are available 24×7 to help you with any problem related to your proxy product.
Non-Refundable Account Credit
One way our customers can get a proxy renewal is by adding credit to their MountProxies account. This serves two purposes:
Hence, the credit once added to the account is a clear indication of customers’ trust in our services and is rendered non-refundable for that very reason. Customers can choose to utilize their credit by investing in our proxies right away or wait as long as they want to; their credit stays safe within their MountProxies account nonetheless.